Frequently asked questions

Marqly helps you publish the product information listed in GPSR Article 19: manufacturer details, the EU Responsible Person when the manufacturer is outside the EU, product identification, and applicable warnings or safety information, in 26 European languages.

Installing Marqly and adding its theme block takes a few minutes. The remaining setup time depends on your catalog size and whether your operator and safety information is ready.

Yes. Marqly works with Online Store 2.0 themes. Add its theme app block to the product template and configure it in Shopify's theme editor without editing code.

The widget renders server-side data and adds a small block to your product page. There are no external scripts on the storefront and no third-party trackers.

All 24 official EU languages plus Icelandic and Norwegian - 26 in total, covering every EU market plus Iceland and Norway.

The widget falls back to your default storefront language. If you need another language, email hello@marqly.app.

No. Manufacturer names, addresses and contact details pass through unchanged because those identity fields should not be translated. Field labels and warning templates use stored translations in 26 European languages. Some template wording is supplementary, not officially prescribed. AI can translate safety instructions for you to review. Custom warning lines remain as entered; names and contact details stay unchanged.

Marqly helps you publish the product information listed in Article 19. It does not designate a Responsible Person, determine which warnings apply, assess product safety or replace technical documentation and professional advice. See our GPSR primer for more detail.

Every product covered by GPSR must have an economic operator established in the EU for the tasks in Article 16. If the manufacturer is outside the EU, Article 19 requires the online offer to show the Responsible Person's name and postal and electronic address. Marqly stores and displays those details, but it does not designate that person for you.

The United Kingdom has its own product-safety regime. Marqly currently focuses on Regulation (EU) 2023/988 and its EEA application.

Yes. Marqly is free at launch, with every current feature included and no product or storefront-language limit. No credit card or Shopify billing approval is required.

Stores that install during the free phase keep free access to the features included in that phase permanently.

AI drafting has a monthly allowance for each store. When it runs out, Marqly shows a clear notice and drafting resumes after the allowance resets. There is no payment prompt, and every non-AI feature remains available.

You can uninstall at any time. After verifying a notification for the current installation, Marqly deletes its sessions, AI-usage counters, installation/cohort records and audit logs; Shopify controls data remaining in your store after access is revoked. See the privacy policy for the exact process.

Your GPSR configuration (manufacturer, importer, responsible-person and warning details) lives inside your own Shopify store as app metafields - not in Marqly's database. Marqly's own database holds only your store's login sessions, AI-usage counters, installation/cohort records and an audit log. See our privacy policy for hosting details.

Marqly handles merchant configuration data, such as manufacturer, Responsible Person and warning details. It does not collect your customers' personal data. See our privacy policy for the full breakdown.